SpeechCycle’s Rich Phone Applications and Consulting Service offerings are targeted to improve customer self-service automation strategies for improved caller satisfaction, caller adoption and enhanced ROI.
SpeechCycle Products include:
- LevelOne Broadband Agent – Resolves cable internet technical support calls.
- LevelOne Video Agent – Diagnostics and problem solving for TV subscribers.
- LevelOne Digital Phone Agent – Digital Phone questions and configuration.
- LevelOne DSL Agent – Resolves DSL internet technical support calls.
- LevelOne Call Router – Natural language voice recognition based call direction.
SpeechCycle Services include:
- Caller Experience Index – Subscription service includes comprehensive metric for evaluating overall effectiveness of voice recognition solutions.
- Persistent Optimization Process – Speech application performance management.
- LevelSET – SpeechCycle Evaluation and Technical Analysis.
- LevelOne Foundation – Automates a defined set of call drivers.
